Return Policy

• We aim to process all requests within 7 working days.

• If your return or refund request is confirmed, you can return the items to our vendor -  Tapstich factory at 4730 Littlejohn St, Baldwin Park, CA 91706 in their original packaging.

• We will not accept unconfirmed returns.

• All returned items should be unused, unworn, and unwashed. 

• The Joy Collective does not accept worn, stained, damaged, or altered items. 

• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

• If your refund request is confirmed, The Joy Collective will return the money to the account used to pay for the order in the currency it was initially bought in. The cost of shipping is not included in the refund 

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;

• Sample items;

• Deliberately damaged items;

• Items sent back for return more than 7 days from the date of receipt;

• Items accurately printed according to the designs or tech packs provided to Tapstitch that the purchaser decides are not what they intended or no longer want;

• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Tapstitch, such as the recipient’s incorrect phone number or shipping address.

• Any claims for misprinted/damaged/defective items must be submitted within 5 days of receiving the product. 

• For packages lost in transit, all claims must be submitted no more than 5 days after the estimated delivery date.